Getting started
Getting started with NDIS
New to the NDIS or changing providers? Here's a plain-English guide to how it works and how to start with us.
NDIS plans
How NDIS plans work
Your NDIS plan sets out your goals and the funding you have for supports. Therapy like ours usually comes from the Capacity Building part of your plan. How your plan is managed affects which providers you can use.
Self-managed
You (or someone you trust) manage the funding. You pay providers and claim from the NDIS. You can use any provider, registered or not.
Plan-managed
A plan manager pays providers for you and keeps track of your budget. You can use registered and unregistered providers.
NDIA-managed
The NDIA pays providers directly. You can only use NDIS registered providers, for the supports they are registered to deliver.
| Service | self-managed | plan-managed | NDIA-managed |
|---|---|---|---|
| Occupational therapy | Yes | Yes | Yes |
| Speech therapy | Yes | Yes | Yes |
| Physiotherapy | Yes | Yes | Yes |
| Behaviour support | Yes | Yes | No |
We are not NDIS registered for behaviour support, so it's available only to self-managed and plan-managed participants.
Starting with us
Four steps to get started
- 1
Get in touch
Call, email or make a referral. Anyone can contact us for you — a family member, support coordinator or health professional.
- 2
Have a chat
We'll talk about your goals, which services may suit you and how your plan is managed.
- 3
Service agreement
We'll agree in writing on what support we'll provide, how often, and the costs. You can ask questions and take your time.
- 4
First session
We'll start at a time that works for you, get to know you, and set goals together.
Questions
Common questions
Ready to talk?
Get in touch for a friendly chat about your goals and how we can help. You don't need to have everything worked out first.